Faq

Yes we do. International shipping cost depends on the overall weight of your parcel and which region you are from. Our system automatically calculates the total weight of your order and will apply the appropriate shipping cost to your basket. Please read our shipping & returns page for more information.

Taxes and import duties may be charged when the shipment reaches the destination country. This cost is not included in the price of the products or shipping and must be paid by the customer.

We have no control over the cost of taxes and duties. Before placing your order, we encourage you to research the import taxes and duties charges in your delivery destination.

Exceptions (*)
US customers pay a 10% tax fee in order to cover the necessary import tariff required by UK parcels entering the US. This is automatically calculated and applied at checkout.

Unfortunately due to the website format, we do not and can not offer holds or reservations.

For early access, you can subscribe to our newsletter, which will send you an early access email prior to the drop. This will let you view the new collection before its open to the public + place your purchases first.

All collections are first come first serve.

Please note, all items are second hand. Even if it is in excellent condition, there may be signs of light wear. Any significant defects will be noted in the description alongside the condition rating.

★ Like new: Garment is faultless, was worn seldom or not at all, and has not been altered to a second permanence.

★ Excellent: Garment has no obvious faults in appearance, and possibly was worn several times. Fibers may be weakened by time and/or conditions.

★ Good: Garment has minor stains and/or fabric tearing or abrasion which may be noticeable; or, fabric may be weak from time and/or conditions.

★ Fair: Garment has apparent stains and/or fabric wear; these problems are either irreparable or have been repaired, but are not perfect in appearance.

Yes! In the 'order special instructions' box at checkout, write us a note to save your order so you can add more to it from future drops and save on shipping (eligible for both UK and international orders).

We will refund excess shipping after every extra order is made! If you're ordering post a drop date, you can send us a message via our instagram @aoiaoi.co.uk to give you a shipping discount code.

If you require support, please contact us either via our contact form below or through our instagram @aoiaoi.co.uk

We aim to reply within 48 hours, however this timeframe is subject to availability during busy periods. Thank you for your patience <3